PRIVACY AND COOKIES POLICY
1. INTRODUCTION
In this Privacy and Cookies Policy you will find all the relevant information about the use we make of the personal data of our clients and users, regardless of the channel or medium (online or in person) that you use to interact with us.
Our maxim is to be transparent about what we do with your personal data. So that you understand the implications of the uses we carry out or the rights you have in relation to your data:
We permanently make available to you all the information in this Privacy and Cookies Policy that you can consult when you deem appropriate and, in addition,
We will inform you about each use we make of your personal data as you interact with us.
Some names that we will use in this Privacy and Cookies Policy:
When we talk about our Platform, we will refer, in general, to any of the channels or digital measures or in person that you have used to interact with us, the main ones are:
Our website: www.absign.es or www.abcertificated.com . (Hereinafter, the "Website").
Through our email marketing@absign.es
In person at the physical offices in Madrid, located at Calle Modesto Lafuente, 51, Madrid 28003.
2. WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?
The person responsible for the processing of your data is Ikigai Komorebi for business, SL (hereinafter "Ikigai"). Below, we detail all the fundamental data of that company:
Company Name: IKIGAI KOMOREBI FOR BUSINESS, SL
Trade Name: © ABSIGN
CIF: B87666145
Postal address of the main headquarters: C / Los Madroños 16 - 28140 Fuente el Saz
Telephone: 916646188
Email: marketing@absign.es
3. FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?
Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others that in general will be, as the case may be, the following:
Your identifying data (for example, your name, surname, language and country from which you interact with us, contact information, etc.);
Economic-transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
Connection, geolocation and navigation data (in case you interact with us from your mobile, for example);
Commercial information (for example, if you are subscribed to our newsletter).
Data about your tastes and preferences.
Remember that when we ask you to fill in your personal data to give you access to any functionality or service on the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to said functionality or service. Please bear in mind that if you decide not to provide us with the data, you may not be able to complete your registration as a user or that you may not be able to enjoy those services or functionalities.
Depending on how you interact with our Platform, we will treat your personal data for the following purposes:
Purpose
More information
To manage your registration as a user of the Platform.
In the event that you decide to register as a user on our Platform, we need to process your data to identify you as a user of it and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through our e-mail: marketing@absign.es
For the development, fulfillment and execution of the contract of sale or services that you have contracted on the Platform.
This purpose includes the processing of your data for, mainly:
Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided.
Manage the payment of the products you buy, regardless of the payment method used.
Activate the necessary mechanisms in order to prevent potential fraud against you and the company during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.
Manage possible returns once you have made a purchase and manage requests for information about the availability of items, reservations of products through the Platform, according to these options are available at all times.
For billing purposes and to make the tickets and invoices of the purchases you have made on the Platform available to you.
To respond to requests or requests that you make through the Customer Service channels, that is, by contacting the company by telephone, by e-mail to the address marketing@absign.es , or through our social media channels .
We will only process the personal data that is strictly necessary to manage or resolve your request or request.
For marketing purposes.
This purpose includes the processing of your data for, mainly:
Manage your subscription to our newsletter, including sending personalized information about our products or services through various means (such as email or SMS).
Send you this information through push notifications in case you have activated them on your mobile device.
Analyze your user or customer profile to determine what your preferences are and therefore what may be the products and services that best suit your style when sending you information. For example, based on your purchase and browsing history, we will make suggestions about products that we think may interest you and, if you are a registered user, we can provide you with the "retrieve cart" functionality.
Remember that you can unsubscribe from the at any time and at no cost through the instructions that we provide in each communication.
Carry out promotional actions (for example, for the development of contests or the sending of your list of saved articles to the email address you indicate). By participating in any promotional action, you authorize us to process the data that you provide us based on each promotional action and we can communicate it through various means such as social networks or on the Platform itself. In each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data.
Disseminate on the Platform or through our channels on social networks photographs or images that you have shared publicly, provided that you give us your prior consent to do so.
Analysis of usability and quality to improve our services.
If you access our Platform, we inform you that we may process your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to make improvements to it.
Likewise, on occasions we will carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
4. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it. We explain it to you in the following table:
Purpose
Legitimation
Manage your registration as a user of the Platform.
The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to be able to register as a user on the Platform, we need to process your personal data, since otherwise we will not be able to manage your registration.
In the event that you choose to use the access or start the session through a social network, the reason why we are entitled to process your data is the consent you give at the time of authorizing the transfer of your data from the network Social.
Development, fulfillment and execution of the contract of sale or services.
The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you.
It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data (card) for future purchases or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent.
We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all the parties involved when the payment of a purchase occurs and, in particular, for you, since it allows us to put measures to protect you against fraud attempts made by third parties.
Customer Support
We consider that we have a legitimate interest to attend to the requests or inquiries that you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you properly and resolve the queries raised.
When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the sale contract.
When your query is related to the exercise of the rights about which we inform you below or with claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
Marketing
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive our newsletters, personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the Platform or on our social media channels.
To show you personalized information, we consider that we have a legitimate interest to perform a profiling with the information we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us such as age range or language, since we understand that the treatment of this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.
Usability and quality analysis
We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service .
5. HOW LONG DO WE KEEP YOUR DATA?
The term of conservation of your data will depend on the purposes for which we treat them, as explained below:
Purpose
Conservation Period
Manage your registration as a user of the Platform
We will process your data for as long as you maintain the status of a registered user (that is, you have to decide to unsubscribe).
Development, fulfillment and execution of the contract of sale or services
We will process your data for the time necessary to manage the purchase of the products or services that you have acquired, including possible returns, complaints or claims associated with the purchase of the particular product or service.
On some occasions, we will only process the data until the moment you decide, such as the payment data (cards) that you have asked us to store for possible future purchases.
Customer service
We will process your data for as long as necessary to meet your request or request.
Marketing
We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.
Usability and quality analysis
We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data.
6. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services we offer you, namely:
Technology service providers.
Suppliers and collaborators of logistics, transport and delivery services,
Suppliers and collaborators of services related to marketing and advertising.
7. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You can exercise them at no cost by writing an email to marketing@absign.es simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity.
In particular, regardless of the purpose or the legal basis by virtue of which we process your data, you have the right to the following:
Ask us for access to the data we have about you. We remind you that, if you are a Registered User on the Platform, you can also consult this information in the corresponding section of your personal data.
Ask us to rectify the data that we already have. Remember that if you are a Registered User on the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any change or modification thereof.
Any loss or damage caused to the Platform, to the person in charge of the Platform or to any third party due to a communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that you should only provide us with your own personal data, not those of third parties, except as allowed in this Privacy and Cookies Policy.
Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it, as we have informed you above, or that we no longer have the legitimacy to process it.
Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.
If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 3 in which we explain for what purposes we process your data.
When our legitimacy for the processing of your data is your consent or the execution of the contract, as explained in section 4, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format, in order to be able to transmit it to another entity directly, whenever technically possible.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.
Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, before:
Spanish Agency for Data Protection (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php)
8. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA?
We offer functionalities or services that require us to process the personal data of a third party that you provide us, as in the case of sending orders for a third party as a gift. If you provide us with personal data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.
9. CHANGES IN THE PRIVACY AND COOKIES POLICY
We may modify the content of this Privacy and Cookies Policy when we deem it appropriate. If we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, assess them, and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our Website.
10. INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate your navigation on the Website, to know how you interact with the company and, in certain cases, to show you advertising based on your browsing habits. Please, read our information on Cookies to learn more about the cookies and similar devices we use, their purpose and other information of interest.
10.1. WHAT IS A COOKIE?
A Cookie is a small text file that a website places on your PC, phone or any other device, with information about your browsing on said site. Cookies are necessary to facilitate navigation, make it more friendly and do not harm your computer. Although the general term "Cookie" is used in this policy, since it is the main information storage method used by our Website, we also use the browser's "Local Storage" space for the same purposes as Cookies. . In this sense, all the information included in this section is equally applicable to this "Local Storage".
10.2. WHY DO WE USE COOKIES ON OUR WEBSITE?
Cookies are an essential part of how our Website works. The main objective of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences during navigation and on future visits. The information collected in the Cookies also allows us to improve the Website by estimating the numbers and patterns of use, adapting the Website to the individual interests of users, speeding up searches, etc. Sometimes, if we have obtained your prior informed consent, we may use Cookies, tags and other similar devices to obtain information that allows us to show you from our Website, those of third parties or any other means or advertising based on the analysis of your browsing habits .
10.3. WHY DO WE NOT USE COOKIES ON THIS WEBSITE?
We do not store sensitive personal identification information such as your address, your password, your credit or debit card details, etc., in the Cookies we use.
10.4. WHO USES THE INFORMATION STORED IN COOKIES?
The information stored in the Cookies of our Website is used exclusively by us, except for those identified below as "Third Party Cookies", which are used and managed by external entities to provide us with services requested by us to improve our services and the user experience when browsing our Website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment operations carried out.
10.5. HOW CAN I AVOID THE USE OF COOKIES ON THIS WEBSITE?
If you prefer to avoid the use of Cookies on this Website taking into account the above limitations, you must, firstly, disable the use of Cookies in your browser and, secondly, delete the Cookies stored in your browser associated with this Website . This possibility of avoiding the use of Cookies can be carried out at any time.
10.6. HOW DO I DISABLE AND ELIMINATE THE USE OF COOKIES?
To restrict, block or delete Cookies from this Website, you can do so, at any time, by modifying the configuration of your browser in accordance with the guidelines indicated below. Although the parameterization of each browser is different, it is usual that the configuration of Cookies is made in the "Preferences" or "Tools" menu. For more details on the configuration of Cookies in your browser, consult its "Help" menu.